Patient Care Information
Planning Your Stay
It is our privilege to have you as a patient and our guest. If there is anything we can do to make your stay more pleasant, please tell a member of our staff. When you come to the hospital, you should bring the following items:
- A list of all medications that you are taking (not the medication itself)
- Comprehensive insurance information, including insurance cards and second opinion documentation as required by your insurer
- Medicare ID card to establish financial responsibility for your care
- Medicaid Card
- Arizona Health Care Cost Containment System (AHCCCS)
- Any important papers (a living will, a medical or durable power of attorney or custody papers)
You may also choose to bring a few personal items to make your stay more pleasant. Patients are encouraged to bring comfortable pajamas or a nightgown, a robe, slippers, toothbrush, toothpaste, combs, brushes, shaving equipment, and cosmetics. Other items, such as reading material, small games, needlework, or pocket change may also be brought.
If you do not have medical insurance, or if your insurance company requires a deductible or co-payment, you will be expected to pay the balance of your hospital bill when you leave. A financial counselor will assist you in making special arrangements , if necessary. Payment is expected as services are rendered unless prior financial arrangements have been made.
Visiting hours are open to meet the needs of our patient and families. Although we announce that visiting hours are over at 8:00 pm to assure our patients get their much needed rest, we encourage care partners to stay with the patient and families. Sleep options are available in patient rooms, please check with your charge nurse.
After your stay here, you will receive two different bills. One will be your hospital bill. This will be for your room and any procedures that you had done. The other bill will be your physician’s bill, which is for the physician’s fee. If you have any questions about your hospital bill, call patient accounts at 928.537.6590. The Business Office is open from 8:00 am – 4:30 pm Monday through Friday. If you have any questions about your physician’s bill, call your physician’s office.
The hospital will gladly bill your insurance company for your hospitalization when the proper information is given and benefits are assigned. Follow up with the proper insurance company will be made to assure timely payment for insurance portions.
Your hospitalization coverage is a contract between you and your insurance company. While we will bill your insurance carrier as a service to you, you are ultimately responsible for your account with us. Any portion of charges not covered by your insurance company will be due at the time of discharge.
To request a copy of your medical records please complete the form below, Authorization to Use and Disclose. Medical Records is located in Administrative Services Building 4951C 2nd Floor if you wish to complete the Authorization to Use and Disclose form.